Terms and Conditions

Welcome to Brown Shuga Bakery! By placing an order through our website or online ordering platform, you agree to the following terms and conditions:

1. Ordering & Payment

Payment: All orders must be paid in full at the time of purchase through our secure online payment portal.
Order Confirmation: Once your order is placed, you will receive an email/SMS confirmation containing your order details and pickup or delivery schedule.
Cut-Off Times: Pre-orders must be submitted before our published ordering deadlines. Late orders may not be processed.

2. Pickup & Delivery

Pickup Orders: You are responsible for picking up your order during the designated pickup window at 421 N Bolingbrook Dr. Bolingbrook, IL 60440. Unclaimed orders after the designated time will not be refunded or remade.
Delivery Orders: Please ensure someone is available at the delivery location to receive your meal during your selected delivery window.
Delivery Delays: While we strive to maintain exact delivery schedules, delivery times are estimates and may vary due to weather, traffic, or other unforeseen events.

3. Food Safety & Storage

Immediate Consumption or Refrigeration: Meals are prepared fresh. Please store, refrigerate, or reheat your food immediately upon pickup or delivery in accordance with food safety recommendations.
Consumption Timeframe: For optimal quality and safety, meals should be consumed within, 24–48 hours] or as indicated on the meal packaging.

4. Cancellations, Refunds & Modifications

Cancellation Window: Orders may be canceled or modified up to [48 hours] prior to the scheduled pickup or delivery time for a full refund.
Late Cancellations: Because meals are prepared fresh to order, cancellations made within 24 hours of preparation or delivery cannot be refunded.
Incorrect or Damaged Orders: If there is an error with your order or an issue with quality upon arrival, please contact us within 2 hours of receipt at orders@rootsoulfood.com or 847-204-3700 with details and photos so we can address the issue.

5. Allergens & Dietary Information

Allergen Notice: Our kitchen handles major allergens, including wheat, dairy, eggs, soy, nuts, peanuts, fish, and shellfish.
Cross-Contamination: While we follow strict food handling and sanitization protocols, we cannot guarantee that any item is 100% free of trace allergens. Customers with severe food allergies should exercise caution.

6. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon posting to our website.

Contact Us

If you have any questions or concerns regarding your order or these terms, please reach out to us at:

Email: orders@brownshugabakery.com
Phone: 630-296-0991

Disclaimer: This draft is provided for general informational purposes. You may want to consult a local legal professional to ensure full compliance with state and local health codes, consumer laws, and business regulations.