Privacy Policy
Effective Date: October 14, 2026
At Root's Soul Food accessible from https://www.brownshugabakery.com one of our main priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we keep your information safe when you place online orders with us.
1. Information We Collect
When you place an order, sign up for updates, or interact with our online ordering platform, we may collect the following personal information:
Contact Information: Name, email address, phone number, and delivery address (if applicable).
Order Details: Items ordered, custom cake/dessert specifications, pick-up/delivery preferences, and special dietary requests.
Payment Information: Payment card details (processed securely via our third-party payment processor; we do not store full credit card numbers on our servers).
Technical & Usage Data: IP address, browser type, and device information to help optimize our website performance and secure our ordering systems.
2. How We Use Your Information
We use the information we collect strictly to fulfill your orders and provide a great customer experience, including to:
Process and fulfill your online food and dessert orders.
Communicate with you regarding order confirmations, pick-up/delivery updates, or order inquiries.
Send promotional emails, seasonal menu announcements, or special discounts (only if you have opted in).
Improve our website layout, menu offerings, and overall customer service.
Prevent fraudulent transactions and ensure system security.
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share information with trusted service providers necessary to operate our business:
Payment Processors: To process credit/debit card transactions securely.
Delivery Partners: To ensure your orders reach the correct delivery address (if delivery services are used).
Website & Hosting Services: Technical providers that keep our online store operational and secure.
All third-party services are bound by strict confidentiality obligations and are prohibited from using your data for any other purpose.
4. Food Safety & Allergen Notes
When you share special dietary requirements or custom order instructions through our online form, this information is strictly used by our baking team to handle your order safely.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, keep track of items in your shopping cart, and analyze site traffic. You can choose to disable cookies through your individual browser settings, though doing so may affect some features of our online ordering platform.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, or alteration. However, no online transmission or electronic storage method is 100% secure.
7. Your Rights & Choices
Depending on your location, you have the right to:
Request access to the personal data we hold about you.
Request corrections to any incorrect or incomplete information.
Opt out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.
Request deletion of your personal data, subject to legal and accounting record-keeping requirements.
8. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:
Brown Shuga Bakery
Email: orders@brownshugabakery.com
Phone: 630-296-0991
Address: 421 N Bolingbrook Dr. Bolingbrook, IL 60440
Disclaimer: This Privacy Policy template is for general informational purposes. You may wish to consult with a legal professional to ensure full compliance with applicable state, federal, or local data privacy laws (such as CCPA/CPRA, if applicable).