Payment Information & Return Policy

Pick-Up & Payment Information

Welcome to Brown Shuga Bakery! We make ordering online quick and easy. Please review the details below regarding our payment methods and pick-up procedures before placing your order.

WE DO NOT SHIP!

💳 Payment Information

• Accepted Payment Methods: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) through our secure online checkout platform.
• Payment Requirement: All online orders must be paid in full at the time of purchase. We do not accept cash or pay-on-arrival for online pre-orders.
• Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email/text with your receipt and pick-up details.

📦 Pick-Up Information

• Pick-Up Location: Root's Soul Food 421 N Bolingbrook Dr. Bolingbrook, IL 60440
• Pick-Up Days & Hours: Fridays: 12:00 PM – 5:00 PM
• Ordering Deadlines:To help us prepare your meals fresh, pre-orders close Tuesday, 6PM.

🚗 How Pick-Up Works

1. Arrive During Your Window: Please arrive at our pick-up location during your designated pick-up time slot.
2. Provide Your Details: Give the name listed on the order or show your digital order confirmation email/receipt to our team.
3. Grab & Go: We will hand off your freshly prepared cake/desserts packaged and ready for safe transport!

⚠️ Important Pick-Up Policies

• Unclaimed Orders: Because our food is prepared fresh to order, items that are not picked up during the designated time window cannot be refunded or remade.
• Need Someone Else to Pick Up? If someone else is collecting your order for you, please ensure they have your full name and order confirmation number.
• Modifications & Cancellations: If you need to modify or cancel your order, please contact us at least 24 hours prior to your pick-up time.

❓ Questions?

If you have any questions about your order or need assistance with pick-up, please reach out to us:

• Email: orders@brownshugabakery.com
• Phone: (630) 296-0991

No Return Policy & Customer Satisfaction Policy

Due to the perishable nature of our food products and strict health and safety standards, all sales are final, and we cannot accept returns or exchanges once an order has been picked up or delivered.

However, we aim for customer satisfaction! If there is an error with your order or a quality concern, please contact us within 2 hours of receipt with your order number and photo details, and our team will work with you to make it right.